| 
 enlarge | Authors: James P. Womack, Daniel T. Jones
Publisher: Free Press
Category: Book
List Price: $30.00
Buy New: $8.99
You Save: $21.01 (70%)
New (6) Used (8) from $8.97
Avg. Customer Rating:  9 reviews
Sales Rank: 100651
Format: Bargain Price
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 368
Shipping Weight (lbs): 1.2
Dimensions (in): 9.2 x 6.3 x 1.2
Dewey Decimal Number: 658.812
ASIN: B00121E1JM
Publication Date: October 4, 2005
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Brand new - Most copies have a publishers overstock mark (Publisher close-outs usually have a small ink mark or stamp at the base of the book, but are otherwise brand new.)
|
| Customer Reviews:
| Showing reviews 6-9 of 9 | | « PREV | | |
 Same Ideas, New Application February 12, 2006
6 out of 7 found this review helpful
Read Lean Thinking before you read this book. This applies the theories from Lean Thinking to the service industry environment. The beginning of the book is somewhat wordy and boring, but it picks up when it goes into actual case analysis, such as Tesco or auto repair.
Very interesting theories on the next wave of business. Read this with Blue Ocean Strategy.
 Very well crafted December 13, 2005
19 out of 20 found this review helpful
This book is one the best for understanding Lean applications in Services.
It is not the techniques that makes this book great. These are known.
The real strengths of this book are the questions it raises, the examples it provides, and its perspective on application and implementation.
The questions raised are from a consumer's point of view - getting problems solved completely, when and where we want them solved, without investing too much of our 'unpaid' time. The book also clearly demonstrates how Lean can result in a 'win win' for producers and consumers.
The examples illustrated are very helpful and insighful. They also cover a wide range - from Help Desks to Retail to Air Travel.
Above all, the language is simple, the explanations down to earth. And yet, very insightful and thought provoking.
Indeed, the book is very well crafted.
They got it again November 3, 2005
9 out of 11 found this review helpful
John Womack and Daniel Jones made it again; a new breakthrough book in their lean track, from The machine that changed the world (coauthored with Dan Roos), to Lean thinking and then now the Lean Solutions.
In this new book they deeply investigate the area of customer value and give profound advice to rethink the logic under the processes of Lean consumption and Lean Provision. The six major point: 1) solve the customer problem completely, 2) don't waste customer's time, 3) provide exactly what the customer wants, 4) provide it exactly where it's wanted, 5) provide when it's wanted, and finally 6) continually aggredate solutions to reduce customer time and hassle.
Similarly to how the Toyota Production System reduced waste for the producer and improved quality, the six principle above and the examples in the book will provide knowledge to rethink service, reducing waste and improving quality both in the customer and in the provider side.
A must read for everyone involved in Lean, and in any service industry.
3rd Book in the Series Gets More Explicit October 31, 2005
16 out of 17 found this review helpful
These people have figured out a lot about how the world's business really works. They start with a few common senarios:
The new computer you got with the fancy printer, and the two won't talk to each other,
Trying to get your car fixed, when, of course, it won't act up in front of the mechanic - if you even get to talk to the mechanic,
Driving to the big discount store that stocks thousands of items -- expect the one you want,
the business trip -- let's not even talk about the new security rules,
help/support phone lines that neither help or support, nor talk American English.
A lot of effort goes into fixing these problems. Lean Solutions talks instead about fixing the problems so that all this support simply isn't needed. This kind of support is basically waste. It's exactly the same thing as producing a bad product that has to be thrown away.
This book follows in the series these authors have been developing. First was 'The Machine that Changed the World,' a book about the Toyota experience. This was followed by 'Lean Thinking' that generalized the concept. Now 'Lean Solutions' gets more specific with case studies, reports on the experience of companies that have succeeded and more.
|
|
|